Is Accounts Receivable Outsourcing Right For Your Business?

Of course it is. And you may not have to work hard in order to understand that. It is common knowledge that maintaining a regular cash flow is vitally important for businesses and that accounts receivable outsourcing allows you to achieve just that. Be it operational costs, administrative costs, business expansion, or day-to-day business operations, it's cash that's basically required for all these critical events. Moreover, since cash is a virtually irreplaceable asset, you just cannot afford to keep it locked in paper-based financial instruments such as accounts receivable.
If accounts receivable outsourcing is ignored, converting accounts receivables into cash may take 60 to 90 days and may be even more in certain cases. This will have an adverse affect on your available cash flow and your business may have to suffer as a result. Choosing accounts receivable outsourcing can help since you will be paid upfront in the range of 80% to 90% of the value of your accounts receivables.

What is even better is that you won't be required to waste your precious time and effort on tracking payment schedules and negotiating payment terms with late payers and defaulters. Your accounts receivable outsourcing service provider will take care of all those stressing and enervating tasks, thereby providing you with peace of mind and allowing you to concentrate on your core business processes.

Contact an appropriate accounts receivable outsourcing service provider today if you do not want to deprive your business from available potential.

Why Outsourcing Has Become An Unavoidable Necessity

Over the last few years, outsourcing has been one of the most debated topics worldwide. With outsourcing resulting in the transfer of jobs from our country to low-cost service hubs located in developing countries, it's only natural for the general populace to voice their concerns against this entire business of outsourcing. We might be right in our own unique way, but until we look at the bigger picture, we will never be able to reach a definitive conclusion. When we do so, it will become quite clear that outsourcing has become an unavoidable necessity for US based businesses.

That's because competition from European, South American and South East Asian countries is increasing continuously, making it difficult for U.S.-based businesses to sustain their successful run that has continued unabated for decades since the industrial revolution. Outsourcing helps since it reduces operational costs, increases efficiency, and improves quality, critical benefits that tilt the balance in favor of U.S. -based businesses. Some of our friends and associates might have lost their jobs, but even then we should not blindly accuse outsourcing because ultimately the success of U.S.-based businesses in today's Globalized world depends on it. It's successful businesses that drive our economy and we need to embrace everything that helps keep the engines going.

Technology Driven Offshore Outsourcing Services – The New Growth Drivers

During the fledging years of the offshore outsourcing industry, 24/7 phone lines were the most widely used technology tools for carrying out outsourcing operations. Phone lines may still be considered the primary service delivery channel, but their contribution levels have certainly come down, because many new technologies have emerged over the years. Most of these emerging technologies are relatively more affordable and provide both users and service providers a richer experience in terms of communicating the need on part of users and satisfying that need on part of the service provider. Examples that best fit the description of emerging technology tools include online databases, web chat, email support, virtual representatives (V-Reps), etc.

There are many factors that influence customer satisfaction levels and the availability of multiple options is one of them. The emerging technologies listed above work in a similar fashion, in that they provide end-users multiple options to contact support services. This automatically boosts customer satisfaction levels, something that has become one of the most important outsourcing objectives, apart from the conventional cost savings and efficiency improvements. Through increased customer satisfaction, these emerging technologies are also helping the industry to achieve greater heights of success with each passing year. They can thus be rightly termed as the new growth drivers for the offshore outsourcing services industry.

Know your customers better with our Market Surveys

Customer buying behavior has undergone a sea change, so much so that customer tastes and preferences hardly ever remain the same. This can pose a challenge, especially if you are trying to sell a new product or service or a new version of an existing product or service. In such cases, the success of your product or service will depend on how well you have incorporated the needs and expectations of your customers in your product or service. This is exactly why you need to opt for our market research services.

Knowing your customers and markets will become easier with our market research services because all of our high-end services such as market surveys, market research surveys and market research online services are rendered by trained and highly skilled professionals. These professionals will work hard to ensure that you get only the most accurate and reliable information about your customers and targeted markets. Call us now to benefit from our highly reliable market research services.

Fast and secure accounting services, tailor made for your specific needs

Businesses are generally reluctant to outsource their accounting works to offshore outsourcing companies since it involves processing of confidential data that cannot be compromised. However, such presumptions are uncalled for because outsourcing companies can hardly afford to mismanage confidential data and let it slip away into public domain. Businesses that wish to outsource should never forget that outsourcing companies too have a reputation to maintain in the market and that they will practice utmost caution while handling and processing confidential data. They should also not forget that in-house accounting consumes a significant percentage of available productive time, something that adversely affects operational efficiency.

Living up to the practicalities of outsourcing accounting works is not a problem because now large amounts of data can be moved quite securely from point A to point B in just a few seconds. As such, businesses that are planning to outsource need not worry about anything at all. The only thing they need to do is assess their needs and based on that select the most appropriate accounting services that include everything from basic bookkeeping services to advanced options such as tax accounting services, financial accounting services, small business accounting services and many more. Just give us a call if you are planning to outsource and need more information.

Records Retrieval Services for safe, reliable and fast document processing

With technological advancements, initiating and completing complex business processes has certainly become a lot easier. However, there still remain some processes that businesses are finding difficult to carry out, mainly due to their time-consuming and repetitive nature. For instance, there is this records retrieval process, which if done directly by insurance companies, law firms and TPAs (third party administrators , consumes a significant amount of available productive time. To avoid this, what these businesses can do is outsource their records retrieval process to an offshore outsourcing company.

You do not have to go far in your search for the best offshore outsourcing company because we are here to take care of all your records management needs. We provide a wide range of records retrieval services that include online medical records retrieval as well. Our records management services comply to HIPAA requirements and as such you can expect highly efficient and accurate medical records retrieval services from us. Complete confidentiality is also something that we consistently endeavor to provide to our clients and customers.

Content Outsourcing – The Realm of New Age Information Marketing

Although call centre services form an integral part of the BPO industry in India, content outsourcing is something that is soon catching up on to BPO industries. Content outsourcing is one field that handles all the important aspects that online companies strive to achieve. They would include aspects such as generating content for websites, creative writing, search engine optimising, editing, etc.

Outsourcing content is perhaps the best way to help large companies make their presence felt in the online world. BPO companies in India are providing content writing services to clients the world over in the most professional, fast and cost effective kind of way and at the same time ensuring that their services provided are of top-notch quality. Outsourcing content basically helps an organization to market its products and services by providing relevant information for the same. It is obvious that every organization constantly needs fresh content for its web pages and this is exactly where content outsourcing comes to play. This simply means that content outsourcing is as much important as call centre services thereby making it an essential process for BPO India.

Outsource your Business without Losing Control

One of the greatest fears of call centres in India is to lose control and the worst part is losing control when you are half way through the project. It could get a lot frustrating on the CIOs as well as the gents because the duties delegated to the agents may just be meaningless and this has happened to quite a few BPO companies for that matter. However, there are some ways, or lets call them strategies, by which the phrase “losing control in outsourcing” will become just another urban myth.

First and foremost, it is important that you define your company objectives well and in advance. That’s because, by defining your objectives, you will be assured that the project will be a success thereby taking your company closer towards its goals. In addition, it is always advised to start small and expand later. This could help cut those unnecessary costs that are usually encountered when companies dream of starting it off with a bang and usually a “bang” is all that you here from these companies when their business erupts into failure. Constant communication with the employees is the key to success because their inputs could save you a lot in future.

Trying and testing could come a long way when it comes to saving your business from losses. Remember that outsourcing to India is one industry that is supposed to generate revenues for any business and not constant nightmares to its owners or even its clients for that matter.

What exactly Can you Outsource to India?

It certainly is high time that large organisations are waking up to the trends of adopting a holistic approach towards sectors like IT services which come real handy when it comes to expanding and diversifying the existing business processes. Since availing all of these IT services in the organization itself would prove to be a costly factor, companies approach outsourcing companies in India for that reason. Outsourcing in India is more of an investment to UK and US companies because India is well endowed with experienced and qualified work force that skilfully provide IT enabled services.

Indian outsourcing companies excel at services like e-commerce applications, software tests, product development, data entry services, programming services, call centre services, back office operations, networking and communications, media, insurance, etc. Business process outsourcing truly can give any large organization a competitive edge over other organizations. Outsourcing to India is truly paying off to the large organizations making BPO India a success story in the making.

The Smartworking Resort – Outsourcing to India

Providing outsourcing services to companies based in US, UK and Australia is something that India is good at and the best thing is that the entire world knows about this. Everybody knows that the work force that is recruited in India is way better than the ones recruited in China, especially when it comes to business process outsourcing. As a top outsourcing service provider, India capitalizes on the fact that its work force is highly educated from institutes like IIMs and IITs, which are the best schools Asia can offer with respect to forming the expert working minds in the Indian BPO industry.

Experts have even said that since India has got an ancient history of commerce, people are more accepting of the change being brought about in the outsourcing industry because of the fact that it closely relates to commerce. UK as well as US industries are keen to enlist big names from IT hubs from cities like Pune, Banglore, Hyderabad, etc. Another good thing about Indian outsourcing companies is that when the big players like HP and Microsoft come to India, they find that the Indian facilities are nothing more than the mirror images of the factories that they have set up elsewhere.

Trends in Outsourcing: Strong, Sustainable and Growing

It is time that business process outsourcing companies tighten their straps because analysts have predicted that business service providers are going to meet up with more challenges and this time it’s because of the newly emerging markets. However, it’s not just that, even the emergence of new market functions and the evolution in the technology used amounts as a factor adding more to the challenge. The race to succeed in the BPO industry is becoming more of a rat race, all owing to the fact that more and more organizations are looking out for BPO service providers to ensure the success of their organizational goals.

BPO India has to be on constant alert with regard to the change taking place in the BPO industry. This would mean that the Indian business outsourcing companies such as Telegenisys should provide high revenue generating services such as technical support as well as employee care which are bound to pay off well in the long run. India is perhaps becoming the world’s preferred outsourcing resort with BPO India’s outsourcing revolution amounting up to 6% growth, which is just 3% behind that of China. This makes business process outsourcing in India just second in the race with respect to the global outsourcing industries.

Why big tycoons outsource in India?

In recent years outsourcers, consultants, site selectors, economic development services, IT industries have been touting India like a shadow following an object. There might be myriad reasons to it but the foundation has been laid in the sector of business process outsourcing in India and no one can deny it!
Site Selector experts report that they have been busy seeking a location/country that promises better services, quality, interactive dialects, faster and convenient access, economical salary structure and minimal security risks. More often they end up suggesting India.

Their verdict

· Lower Costs
· High qualified workers
· Elevated educational systems
· Convenient dialects
· Affinity in accent
· Superior Customer Service culture
· Performance Levels
· Congenial ambience and stability
· Infrastructure

The call centers in India have more provisions than any other Asian countries (Pakistan, China and more) in terms of cost, education, living standards, infrastructure and stability as per the requisites of call center sophistication.

The wages comparison

Country ------------------------------------Hourly Wages (approx. in $)

U.K. --------------------------------------------------------$25 -30
U.S. --------------------------------------------------------$14 -20
Canada ----------------------------------------------------$10 -15
Philippines ------------------------------------------------$05 - 10
South Africa ----------------------------------------------$03 - 05
China ------------------------------------------------------$02 - 04
India -------------------------------------------------------$0.5 - 01

Indisputably the currency plays a vital role in Indian business potential. The rationale cause is the expansion of business and recognition of brand identity but the main justification as to why big tycoons seek their future in outsourcing to India is the opportune economical structure.

Prasad Unawane

Dell set to expand its wings in India.

One of the world’s largest PC maker have recently announced that they would push deeper in the low-cost countries by hiring another 1,200 staff for a call center in India. Texas based Michael Dell, founder and chairman of Dell Company said, “I am expecting around 1,500 employees in a year as compared to 300 to start with this recently inaugurated call center.”
This lately opened call center is based in Punjab, Mohali. Apart from this call center they have other two call centers in major cities in India, Hyderabad and Bangalore (profoundly known as the capital of Information Technology).

Dell employs more than 7,000 people in India, its largest workforce outside United States and within a couple of years the employee’s working in the Dell organization or their call centers in India will reach around 10,000 to 12,000. This is a sure shot boost to the Indian market, which is functioning like a magnet for other global corporations too. Approximately at the end of the financial year 2004-2005 the business process outsourcing sector is expecting a clock sales of $5.7 billion, an overall growth of 44% as compared to last fiscal year.

Dell further added, “I think India represents a great market for us. The business potential is expanding at a very rapid stage and the scale of call centers in India is pretty inspiring.”
The call center offers technical support, customer support services and application development.

Prasad Unawane

Outsourcing to India – Borg Warner drives into Outsourcing Arena

The low-cost country advantage continues. BorgWarner, the over $3 billion engine and drive train components manufacturer, is looking at Outsourcing more business, both in its core areas of manufacture and in the services field.

The company has identified three countries for conducting their Outsourcing business namely, Korea, China and India.

“We will set up, in the next six to 24 months, new business units in Thailand,” Timothy M Manganello, chairman and CEO, BorgWarner Inc, said. The company has a declared policy of getting additional $1.4 billion new business from Outsourcing to these low cost countries for the duration of year 20005-07.

Cynthia Niekamp, president and general manager, BorgWarner TorqTansfer Systems, part of Borg Warner’s drive train group, added that they visited the facilities of a major Indian software services company.

The visit was part of their aim to source services from India. “We want to increase purchasing from the LCC, which is now 15%, to 25%. This is on the manufacturing side,” Ms Niekamp said, indicating that services, including software engineering design, would be additional.

BorWarner has already entered a joint venture and a wholly owned subsidiary in Chennai and holds two joint venture companies in Pune. Divgi Warner, where BorgWarner holds a 60% stake, is a 10-year old JV. BorgWarner’s global acquisition of the German company Beru, has given it another JV in Pune while, BW holds a 70% stake in that company.

Priyanka. S

Outsourcing to India: GECIS bags a $24m order from global auto manufacturer

Pramod Bhasin, president and CEO of Gecis Global, the biggest Outsourcing firm in the country, announced at an investor conference recently that the company had bagged a $24m order from a global auto manufacturer.

In a bid to maintain its margins in a fiercely competitive business environment, Gecis Global, needs many more such deals. The company wants non-GE revenue to contribute 25-30% of the total revenues in ‘06, up from 1% in ‘04.
According to Mr. Bhasin, the non-GE business should deliver close to 50% of the company’s total revenues in the next three years.

Gecis registered revenues of $426 m in ‘04. It plans to clock about 25% growth to $525m in ‘05. This Outsourcing Company also, plans to raise its total headcount to 23,500. GECIS currently employs 17,000 people out of, which 13,500 are in India, 2,300 in Mexico and 1,100 in China. It also has 575 people in Hungary.

Mr. Bhasin did not comment on the current margins that the firm clocks every quarter. However, market estimates put them in line with other companies like TCS, Satyam at 25-30%. “Our margins are competitive and we not see any pressures on our margins in the immediate future,” Mr. Bhasin said. “Though call centers and customer service will remain important offerings for us, we are increasingly focusing high-end value-added services where we are able to command a lot of value and prices are not very elastic,” Mr. Bhasin told ET in an interview.

Gecis earns nearly all of its revenue today from US giant General Electric group, which owns 40% in the firm. The remaining 60% is held by private equity funds General Atlantic and Oakhill. This Outsourcing Company plans to list on stock exchanges over the next few years. Mr. Bhasin said that the company is focusing on creating vertical expertise and domain knowledge in industries like insurance and healthcare and tap revenue in Europe and China. Furthermore, he also mentioned that the Company serves a host of non-GE clients, which include companies in the Pharma sector, computer manufacturers, automobile, financial services, consumer products manufacturer, airline, consumer electronics and media.

Priyanka. S

Outsourcing to India – Reliance gears up for Outsourcing to other clients

The Reliance group is moving into business process Outsourcing in a big way. Reliance Infocomm, its telecommunications arm, is charting the strategy.

Reliance Infocomm has a captive Center, however, it now plans to extend Outsourcing services to customers outside the group. It intends to leverage its expertise and provide Outsourcing services in the areas of telecom, manufacturing and financial services.

When contacted, a Reliance Infocomm spokesperson said: "Reliance has always been of the belief that India has tremendous capability in the Outsourcing business, owing to the large number of knowledge workers in the country.
We believe Reliance can leverage its expertise in the telecom, manufacturing and financial services domain to provide outsourcing services to clients overseas. In the area of telecom services, typically, our expertise is not limited to customer service but extends to network outsourcing, process design and engineering, and customer relationship management."

"We expect the Outsourcing business to contribute significantly to Reliance Infocomm's revenues in the next three years," he added. According to analysts, the Reliance group itself has a large customer base and has built the requisite capability to service them.
With both the infrastructure and resources in place, it makes sense for Reliance Infocomm to expand its business and outsource to other clients. Other Indian business groups like the Tatas, Godrej, the Aditya Birla group and the RPG group already have a presence in the Outsourcing business.

Priyanka. S

Outsourcing to India -- Federal Mogul spins plans to outsource auto ancillaries from India

Michigan-based auto parts maker Federal Mogul is all set to make a roaring entry into the Indian automobile Industry, with its plans to outsource auto ancillaries from India through the existing joint venture business with Goetze India.

“Discussions have reached fairly advanced stages for an outsource agreement with Federal Mogul where we would supply auto products to their global clients taking advantage of the cost factor.
In fact, we may even set up a new plant once the demand picks after the deal and even expand the product range to include bearings and auto parts adhering to latest eco-friendly norms,” said Anil Nanda, chairman and managing director, Goetze India.

Federal Mogul, which supplies ancillaries to auto majors like GM and Daimler Chrysler, holds 30% stake each in Goetze India along with Anil Nanda while public and institutional investors hold another 30%.
“With the new emission norms, several unorganized players in the auto ancillary segment will have to wind up which throws up more opportunities for us. Moreover, export markets have started looking up which offers better margins,” said Mr. Nanda.
This automobile company has started upgrading its manufacturing plants to introduce piston and piston rings that meet Euro III and Euro IV norms.

Last year, the Rs. 500 crore Goetze India had signed a technology agreement with Federal Mogul to use specific proprietary technology of the latter for manufacturing contemporary pistons. Analysts said that Goetze India is also working towards realigning the debt-equity structure where several options are being pursued to reduce the debt component including liquidating its Rs 11 crore investments in Escorts. Within the OEM segment, its revenues are spread across all auto players including Tata Motors, M&M, Bajaj Auto and TVS.


Priyanka. S

Outsourcing to India –Indian Animation Industry steps in

In the face of stiff competition from more established animation firms in the Philippines, South Korea, China and Taiwan, the Indian animation industry is on a roll with its growing market share.

Hollywood companies are increasingly Outsourcing cartoon characters and special effects to India because of lower costs and an English-speaking workforce that understands Western humor. Other animation companies are Outsourcing animation works to India that include -- animation for commercials and computer games

Indian Animation companies are working on animated films based on characters in Indian folklore and mythology, but designed to have universal appeal. These two streams are coming together. India's emergence as a hub for Outsourcing of animation work should not really come as a surprise. It has one of the biggest film industries in the world as well as a large supply of low-cost high-quality software engineers.

Toonz Animation, a leading company in Kerala, is one such animation company that, offers Outsourcing of animation work at rates 25 per cent to 40 per cent lower than other Asian studios and much lower than those of American studios.
Its most recent assignment was producing a ‘Christmas Day Special’ for children that would be broadcasted by BBC and to be shown in UK.

Other International animation films that are toying with the idea of Outsourcing animation work to India include, The Walt Disney Company, which is exploring India as a production base for its animation and feature films.

MTV is considering adding India to South Korea and the Philippines as Outsourcing destinations and the popular Cartoon Network is buying programmes made in India.

Priyanka.S

Outsourcing to India – Goa organizes two-day Outsourcing Convention

A two-day convention based on the theme "Outsourcing: Challenges Ahead" was recently organized by Goa Chamber of Commerce and Industry.
The third IT convention, in the series under the banner of Goa Agenda, was addressed by number of nationally acclaimed IT leaders and attended by distinguished crowds drawn from industry, academics and administration.

In his welcome address, president of Goa Chamber of Commerce and Industry Nitin Kunkolienkar said that though Goa ranks high on most of the parameters required for the BPO sector, nothing much is being done to capitalize on Goa's advantages.
He also expressed a need for ascertaining the reasons for Goa's backwardness in the IT sector and expressed confidence that Goa will get its due in the BPO sector soon. The chief guest of the inaugural function, D-Link (India) MD, KR Naik termed Goa as an ideal destination for BPO due to its large English speaking population and unique culture.

Besides, the Interesting convention on business process outsourcing (BPO) and Outsourcing - The two-day symposium also, saw technical sessions devoted to software development, R & D and social/political opportunities and concerns.

Priyanka.S

Outsourcing to India -- Tricom to set up Outsourcing firm in Pune & Mumbai

Cashing in on the booming Outsourcing Industry, Non-voice business process outsourcing company Tricom India Ltd has decided to invest Rs. 20 crore (Rs 200 million) expansion programme, which includes a 600-seat facility in Mumbai and 1,500-2,000 seat facility in Pune.

Explaining further the Outsourcing firm said that the Mumbai facility would cover up to 22,000 square feet area and would be operational in two months, while the Pune facility would go live in the next 18 months. However, the company is yet to acquire a property in Pune.

Tricom India would be evaluating various options to finance the Outsourcing plan, it said, adding it would be through a mix of internal accruals and borrowings. This expansion would facilitate the Outsourcing company to cater to large orders in the business, which is growing at over 100 per cent per annum.

Earlier, Tricom India Ltd which had set up a wholly owned US subsidiary namely, the Tricom Document Management Inc, is also planning offices in New Jersey and Chicago in this quarter, it said.

Priyanka. S